Dealing with Government offices in Trinidad and Tobago can sometimes feel like a never-ending uphill battle. A recent experience by a frustrated citizen highlights just how difficult, torturous, and frustrating the process can be.
The individual went to change their Notice of Assessment property tax from the previous owner to their name in Barataria, only to be told to go to the Board of Inland Revenue to collect the new assessment indicating payment owed. Despite being prepared to pay on the spot, they were instructed to wait for the notice in the mail.
The woes continued as they attempted to transfer their husband’s car to their name at the Licensing Office in Port of Spain. However, they were again redirected to the Licensing Office in Caroni to complete the transaction. The question arises – why bother having a Port of Spain office if such a basic task cannot be completed there?
It’s understandable why the citizen is feeling tortured and exasperated by the process. In this day and age, with advanced technology and inter-connected systems, one would expect smoother and more efficient service from Government offices. Instead, it seems like every request is met with unnecessary hurdles and obstacles.
The frustration expressed in this experience echoes the sentiment of many who have encountered similar challenges when dealing with Government offices. It’s time for a change and for more streamlined and citizen-friendly processes to be implemented.
Joyce Henderson from Diego Martin has articulated a common sentiment that many can relate to when trying to navigate the bureaucratic maze of Government offices. The hope is that her experience will shed light on the need for improved efficiency and customer service in these vital institutions.
